Custom Orders.

HOW TO ORDER

To place a custom order, fill out the form here. Once your request has been submitted and reviewed, we will contact you with further instructions.

Please note, a 50% deposit will be required on all custom orders in order to place the project on the shop schedule.

THE PROCESS

1. After you have submitted the custom order form, we will then schedule a free design consultation, either over the phone or in-person, where we will discuss design, measurements and ideas so that we can get a better grasp on what it is you are wanting us to build.

2. We will then send an initial estimate and rough sketch, usually multiple options, so you can choose something that best fits with your space and budget.

3. Once you are happy with the design and have approved the estimate, we will then take a 50% non-refundable deposit and discuss a payment plan if needed.

4. Final payment is due one week before delivery or pickup.

5. We will send regular updates and photos throughout the build process to keep you as involved as possible!

CANCELLATION & RETURNS

We allow cancellation on made to order and custom pieces, free of charge, within 48 hours of order placement (order placement is the time at which you pay the deposit). You must email orders@riggfurnitureco.com to request cancellation. After 48 hours, cancellation is allowed with a non-refundable deposit. We do not refund deposits on cancellation of custom orders after 48 hours of order placement.

We do not allow returns on custom orders. If your piece arrived damaged, please see our Warranty for our furniture replacement policy.

**By visiting our site and/or purchasing something from us, you agree to be bound by the following policies outlined here and throughout our website.